Skills & Competencies for IT Quality Assurance Analyst I

IT Quality Assurance Analyst I job profile

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JOB SUMMARY for IT Quality Assurance Analyst I

Assists in the evaluation, testing, and validation of IT systems, services and /or software.

JOB RESPONSIBILITIES for IT Quality Assurance Analyst I

Assesses service levels and product performance to ensure they meet established quality standards. Documents issues and tracks status in designated systems. Develops or participates in the development of solutions to resolve problems.

IT Quality Assurance Analyst I SALARY RANGE

BASE 50%
$66,233
TOTAL 50%
$68,181
Job Level
P01
Job Code
IT10000537
Education/Degree
Bachelor's Degree
Reports To
Manager

IT Quality Assurance Analyst I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IT Quality Assurance Analyst I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for IT Quality Assurance Analyst I

1 Industry Competency – Root Cause Analysis
Proficiency Level -2
Skill definition-Identifying and analyzing the causes of issues to reduce recurrence using problem-solving techniques.
Level 1 Behaviors
(General Familiarity)
Identifies established routes and processes in conducting root cause analysis.
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Level 2 Behaviors
(Light Experience)
Responds to quality issues across our business using root cause problem analysis.
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Level 3 Behaviors
(Moderate Experience)
Provides guidance on the data collection and review process to support the root cause analysis process.
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Level 4 Behaviors
(Extensive Experience)
Promotes the use of tools to drive root cause analysis and corrective actions.
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Level 5 Behaviors
(Mastery)
Establishes and facilitates a root cause analysis-friendly culture and environment across our business.
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3 IT Quality Assurance Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Quality Assurance Analyst I
Proficiency Level - 4
5 Competency for - IT Quality Assurance Analyst I
Proficiency Level - 5

9 general skills or competencies (Job family competencies) for IT Quality Assurance Analyst I

1 Job Family Competencies – Automated Testing
Proficiency Level -2
Skill definition-Using various testing tools and techniques to automate the process of validating the software functionality before releasing it to production.
Level 1 Behaviors
(General Familiarity)
Explains the importance of automated testing in the software development process.
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Level 2 Behaviors
(Light Experience)
Selects and uses specific tools to test the small units of application codes.
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Level 3 Behaviors
(Moderate Experience)
Leverages testing scripts to examine software performance and scalability.
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Level 4 Behaviors
(Extensive Experience)
Reviews organizational requirements to improve detailed test plans and scripts for automated testing.
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Level 5 Behaviors
(Mastery)
Develops automated scripts to test software quality and functionality.
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2 Job Family Competencies – IT Governance
Proficiency Level -1
Skill definition-Providing a formal structure or framework for aligning IT strategies to produce measurable results.
Level 1 Behaviors
(General Familiarity)
Explains the importance of security controls for IT governance.
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Level 2 Behaviors
(Light Experience)
Identifies IT governance gaps to support the solution development and implementation.
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Level 3 Behaviors
(Moderate Experience)
Performs system audits to identify emerging risks and issues in the system following the IT governance procedures.
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Level 4 Behaviors
(Extensive Experience)
Reviews IT governance project estimates to drive cost reduction and deliver return on investment.
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Level 5 Behaviors
(Mastery)
Leads the facilitation of IT governance forums to promote IT effectiveness and process compliance.
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3 IT Quality Assurance Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Quality Assurance Analyst I
Proficiency Level - 4
5 Competency for - IT Quality Assurance Analyst I
Proficiency Level - 5

8 soft skills or competencies (core competencies) for IT Quality Assurance Analyst I

1 Core Competencies – Gathering Information
Proficiency Level -2
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Lists the principles and procedures of gathering information.
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Level 2 Behaviors
(Light Experience)
Determines the source of information to verify its reliability.
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Level 3 Behaviors
(Moderate Experience)
Uses survey results to identify areas that need improvement within our business.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement of our business's records retention program.
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Level 5 Behaviors
(Mastery)
Establishes procedures for gathering information to anticipate future customer or business needs.
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2 Core Competencies – Quality Management
Proficiency Level -1
Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Explains the evolution and popular methodologies of quality management.
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Level 2 Behaviors
(Light Experience)
Identifies quality assurance issues per defined process and prepares appropriate reporting to management.
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Level 3 Behaviors
(Moderate Experience)
Maintains compliance with established quality standards such as ISO 9000, Six Sigma, etc.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the investigation and resolution of quality incidents, process deviation, and product defects.
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Level 5 Behaviors
(Mastery)
Leads our organizational change management efforts to enhance quality management.
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3 IT Quality Assurance Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Quality Assurance Analyst I
Proficiency Level - 4
5 Competency for - IT Quality Assurance Analyst I
Proficiency Level - 5

Summary of IT Quality Assurance Analyst I skills and competencies

There are 1 hard skills for IT Quality Assurance Analyst I, Root Cause Analysis.
9 general skills for IT Quality Assurance Analyst I, Automated Testing, IT Governance, Programming, etc.
8 soft skills for IT Quality Assurance Analyst I, Gathering Information, Quality Management, Analytical Thinking, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Analyst I, he or she needs to be proficient in Gathering Information, be proficient in Quality Management, and be proficient in Analytical Thinking.

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